Our Property Management Classes Can Help You Reach Your Goals

Approximately 70% of the time, leasing professionals do not attempt to close the deal with prospective residents. Why? Easy! We're human, and we fear rejection. The best way to combat fear is with knowledge and skill. This session is for anyone who comes in contact with prospective residents. We will explore a variety of effective closing techniques and break down several different common objections, brainstorm on specific complaints participants face at their apartment communities, and role-play using our newly learned skills.

For more information, call us at (800) 865-0948 today.

Telephone Techniques

When a prospect calls, we seem to be under the impression that they are calling to hear everything our community has to offer, which then will lead to further exploration. WRONG! The reality is, they have a long list of places to call, and they're working on reducing their roster to only a few communities to visit and explore further. Learn the techniques to ensure that your community lands on that list.

• The Vital Visit: You're on the shortlist and got them through the door, now what? We'll walk through steps from greeting, identifying the prospect's needs, and community demonstrations that include highlighting features & benefits of the community.
• Fantastic Follow-Up: What? They didn't lease? No worries, we will review and explore excellent follow-up strategies that will result in return visits and ultimately, leases!

For more information, call us at (800) 865-0948 today.

A common misconception is that performing outreach is the same as cold calling. Most people dread cold calling for fear of rejection; because of this, people don't conduct outreach. The difference between the two is that outreach is partnership building and cold calling is asking for a sale! We will explore why, who, how, and when to outreach. Learn what to say to increase referrals and create value-added programs at your community. The other half of the day, we will explore networking. You'll learn network techniques and explore what to do before, during, and after the event to make it easier, fun, and useful. By the end of this session, you will have all the tools to be very successful and productive!

For more information, call us at (800) 865-0948 today.

It's five to seven times more expensive to find new residents than it is to keep current ones. We will cover simple but effective customer service techniques in resident retention. Create a basic retention plan and learn inexpensive ways to manage customer relationships. You'll walk away with at least 75 retention ideas that you can take back and implement right away.

For more information, call us at (800) 865-0948 today.

Discrimination in the sale or rental of housing is not as rare an occurrence as one would hope or expect in this day and age. A discrimination lawsuit can end up costing you and your company valuable time and money. By providing employees and vendors with Fair Housing training, you are able to greatly reduce the risk of a costly lawsuit.

This highly interactive program will include:

For more information, call us at (800) 865-0948 today.

Standing Out from The Crowd - Successful Marketing, Leasing, & Resident Retention Solutions for The Affordable Housing Industry

We designed this series specifically for Affordable Housing professionals who want to improve their leasing and marketing skills and meet the ever-increasing demand for competing with Market Rate communities. This program is a three-part series: “Basic Leasing Skills,” “Marketing for Results,” and “Exceptional Customer Service =Resident Retention =Income Optimization."

Each of These Sessions Addresses:

• Perception vs. Reality - De-Mything Stigmas and Stereotypes of Affordable Renters, Communities, and Market Environments.
• How to lease or market a community with multiple programs and mixed target markets - Senior, Family, Affordable & Market Rate.
• How to compete with a market-rate community when your rents are the same but amenities are less.
• How to make a conscious shift from "It's low income and needs-driven, so we don't need to market or lease" to "We need solid marketing and leasing skills to compete."
• How to lease or market without the fear of compliance
• Have you ever thought or heard: “I need a concession” or “It's the market?”
• How to identify the real obstacles.
• How to identify differences and commonalities between Market Rate and Affordable Housing for leasing, marketing, services, and amenities.

For more information, call us at (800) 865-0948 today.

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

By the End of This Workshop, Participants Will Be Able To:

• Describe the concept of a team and its factors for success
• Explain the four phases of the Tuckman team development model and define their characteristics
• List the three types of teams
• Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
• Discuss the uses, benefits, and disadvantages of various team-building activities
• Describe several team-building activities that you can use, and in what settings
• Follow strategies for setting and leading team meetings
• Detail problem-solving strategies using the Six Thinking Hats model, and one consensus-building approach to solving team problems
• List actions to do, and those to avoid, when encouraging teamwork

For more information, call us at (800) 865-0948 today.

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

By the end of this workshop, attendees should be able to:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

To learn more about our complete skills series, and hoe it can improve your business to increase your income, call the Occupancy Solutions team at (800) 865-0948 today.