Did you know that 93% of rental seekers read online reviews when looking for a place to live? Make sure that when they read your rental reviews, they read five-star ones with these 7 reputation management tools for rental managers. These reputation management tools help your rental's online reviews, social media mentions, and search engine results. With these tools, you can respond to feedback quickly and address concerns before they escalate into bad reviews.

Online reputation tools also give you the bonus of insights into trends, renter sentiment, and your competitors. Best of all, by monitoring your reputation online, you get real-time resident feedback so that you can create a better experience. Here are seven online reputation management tools we recommend for rental managers to maintain a strong, trustworthy online presence to attract and retain residents.

1. Reputation

Reputation is a classic reputation management platform with features like insights into community reviews, automated survey distribution at key touchpoints like move-ins and lease renewals, and tools to optimize business listings for improved search visibility.

2. YEXT

Yext allows you to manage business information across various online directories and platforms. All of your information, like addresses, operating hours, and rental descriptions, is consistent and accurate across the web. Then, potential residents will always receive correct information, improving your rental's online reputation.

3. SOCi AI

SOCi AI is ideal for multi-location, multifamily rental managers. They offer social media management, review monitoring, and localized content creation all in one. You can engage with residents and quickly respond to reviews across all your rental locations from one platform.

4. Grace Hill

Grace Hill's Online Reputation Management (ORM) solution provides you with a consolidated view of reviews, listings, and social media interactions. These powerful tools also have AI-assisted response generation, sentiment analysis to identify potential issues and tools to optimize your rental listings for better search rankings.

5. RentRep

RentRep is another classic online reputation. You can track reviews, encourage happy renters to share their experiences and handle any negative comments before they become a bigger issue. Staying on top of your online feedback helps you attract new renters and keep the ones you have.

6. Respage

Respage makes it easy to manage your online reputation across multiple platforms like Google, Yelp, and Facebook. You can monitor and respond to reviews all in one place, get helpful response suggestions, and set up alerts so you never miss important feedback.

7. ChatMeter

Chatmeter is perfect if you're managing multiple rentals and want to keep your online presence strong. It gives you real-time insights into what renters are saying, helps you spot trends, and makes responding to reviews quick and easy.

All of these tools can help you improve your online reputation. Which you choose depends entirely on your unique business needs. However, the best way to earn five-star reviews is to offer a five-star experience. Our rental experts at Occupancy Solutions will help you develop strategies to earn great resident reviews.