Employee training is something of an investment, and one that many community managers might wonder if it's worth it or not. At OccupancySolutions.com, we're firm believers in the value of employee training, and we want to outline a few reasons why a training program is worthy of your investment:

  • It keeps your community competitive -- A well trained staff sets a standard, and it's one that is required to keep you alongside or ahead of the competition. Without a well-trained staff, you might find your community falling behind.
  • Your staff is invested back in you -- By showing your staff your level of care through an investment like training, you're more likely to receive a level of loyalty in return. When you invest in your staff, they'll invest back into your community. Happy and loyal employees make a positive impact on your overall community feel.
  • You'll attract better talent -- Whether looking to expand your staff or you're looking to fill newly opened positions, knowing that you offer training will help to attract better talent. Those interested in your open position can see that your team invests in its staff, and that you value a certain quality within your community. This makes your job listings more competitive and attracts just the talent you want to become a part of your community as a whole.
  • Lower employee turnover -- One caveat many community managers cite when it comes to training is a simple (and valid) one, "Will I need to invest over and over again as staff comes and goes?" While this is a thought that makes a lot of sense, the truth of the matter is that investing in high quality training results in far lower turnover rates. Employees feel empowered and cared for, therefore they're more inspired to stick around for the long haul.
  • Stay on top by identifying skill gaps -- As best practices evolve throughout the years, skill gaps develop within your teams. Regular training programs that occur throughout the years identify these skill gaps, work on them, and ensure your team remains trained to the highest standard. It's your way to stay ahead of the competition in a very real way.

At OccupancySolutions.com, we're familiar with the questions community managers have surrounding training investments. To learn more about the benefits of staff training in community management, contact us today.