Your maintenance team is what keeps your community happy, healthy, and moving forward. Structures of all kinds break down over time, but it’s this upkeep that keeps your residences updated and safe. A well-trained maintenance team is one of the most valuable assets a community manager can have.

Creating your own maintenance training program ensures that all training is being done to your standard. If you’ve never created your own maintenance training program before, it’s not as overwhelming as it may seem to start:

  • Take a look at your maintenance needs – Before creating your program, first assess your needs and what you expect from your maintenance team. Take a look at the common maintenance issues your community faces on a regular basis, what demands are placed on the maintenance staff, and what standards you need followed in order to meet these needs effectively.
  • Set goals for your training program – What do you want this training program to achieve? Before crafting your program or selecting pathways for learning, determine what goals you want accomplished by your training staff at the time of program completion.
  • Select your training methods – Checklists, workbooks, online courses, videos, and more are all tools you can use to incorporate into your training program. Selecting an all-online course may be easiest for community management teams, but it may not work best for staff with different learning habits. One future maintenance staff member may learn best through watching or reading, while another may learn better by doing. Choosing different methods to incorporate into your course ensures you’re able to reach all professionals being trained.
  • Implement and evaluate – The training program you start out with may look quite different to the one you have a year from now. This is normal, and evaluation after implementation is an extremely valuable tool. It lets you know what works, what doesn’t, and where you have room to improve. Training is important, and you want your program to be the most effective it can be.

We know just how important training is at OccupancySolutions.com, especially for your maintenance staff. To learn more about creating and implementing your own employee training programs, contact us today.